某些用户的条件访问策略问题 [英] Conditional access policy issues for some users

问题描述

有些用户在访问Excel Online时遇到错误 - "您的Office 365管理员已设置了限制您在线访问excel的条件访问策略。"

Some users are getting errors accessing Excel Online - "your office 365 admin has set a conditional access policy that restricts your access to excel online."

我们有一个条件访问策略，在来自外部位置时需要MFA。 MFA用于成功访问office.com，然后当用户单击Excel图标时，他们会收到错误。展望，团队等都很好。它不会发生在所有用户
，但我无法自己重新创建错误。我已经检查了用户的Azure AD审核，并且没有失败的登录，并且用户的条件访问策略上的假设分析不应限制对Office 365的访问。任何想法？

We have a conditional access policy that requires MFA when coming from external locations. MFA is used to access office.com successfully, then when user clicks Excel icon they get the error. Outlook, Teams etc all work fine. It doesn't happen to all users though, and I cannot recreate the error myself. I've checked the Azure AD audit for the users and there are no failed logins, and a What-If on the conditional access policies for the user should not restrict access to Office 365. Any ideas?

登录Office 365支持，但他们已将我发送到此处。

Logged on the Office 365 support but they sent me here.

谢谢！

推荐答案

您好Voyco，





要尝试的两件事： 





1        临时禁用该用户帐户的MFA以检查是否会出现同样的问题。





2.       检查现有的条件访问政策为

文章描述。

Hi Voyco,


Two things to try: 


1.       Temporary disable the MFA of that user account to check if the same problem will occur.


2.       Check the existing conditional access policies as this article described.

如果禁用条件，它会消失访问政策？ 

这篇关于某些用户的条件访问策略问题的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！