登录新安装 [英] Logging in on a new installation

问题描述

大家好，

我刚刚开始一项新工作，创建了一个新的MS帐户并安装了VS.当我尝试登录时无法识别我.如果我尝试重设密码，它会告诉我:

I just started a new job, created a new MS account and installed VS. When I try to log in it doesn't recognize me. If I try to reset my password it tells me:

"您输入的用户ID不存在.请检查您是否正确输入了用户ID."

"The user ID you entered does not exist. Please check that you have typed your user ID correctly."

但是，如果我尝试使用该电子邮件地址创建一个新帐户，则会得到:

And yet, if I try to create a new account with that e-mail address I get:

" [[电子邮件地址]已经是Microsoft帐户.请尝试使用其他电子邮件地址."

"[e-mail address] is already a Microsoft account. Please try a different email address."

是否有可以与支持人员联系的电子邮件地址或电话号码?

Is there an e-mail address or phone number where I can talk to a support person?

推荐答案

尝试获得支持:

Try support:

https://support.microsoft.com/en-us/contactus/

这是一个虚拟座席，但是在第一个自动应答之后，您可以选择与某人交谈

It's a virtual agent but after the first automated answer you have the option to talk to a person

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