无法访问我的SSPR安全问题 [英] Cannot access my SSPR security questions

问题描述

我需要为Azure AD中的用户帐户重置安全问题；但是，我无法再去找他们了.几个月前，我提出了安全问题，然后我们最近搬到了MFA.

无论何时我进入MyApps->个人资料-> 设置自助密码重置

它仅使我可以选择更改身份验证电话和身份验证电子邮件.我以为，如果我从MFA中删除了帐户，并重设了MFA的联系信息，也许当我回到SSPR时，它将给我提供更改选项 我的安全性问题，但仍然只有身份验证电话和身份验证电子邮件.

我不确定我还能做什么来改变这些问题.

解决方案

您可以查看此链接以了解常见问题及其自助密码重置问题的解决方案.

https://docs.microsoft.com/zh-cn/azure/active-directory/user-help/active-directory-passwords-reset-register

I need to reset my security questions for my user account in Azure AD; however, I can no longer get to them. I set up the security questions several months ago, and then we recently moved to MFA.

Whenever I go to MyApps -> Profile -> Set up self service password reset

It only gives me the option to change my Authentication Phone and my Authentication Email. I thought that maybe if I removed my account from MFA, and reset my MFA contact details, that perhaps when I went back to SSPR, it would give me the options to change my security questions, but it still only had authentication phone and authentication email.

I'm not sure what else I can do to change these questions.

解决方案

You can have a look into this link for common problems and their solutions for self service password reset questions.

https://docs.microsoft.com/en-us/azure/active-directory/user-help/active-directory-passwords-reset-register

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