外部用户-邀请兑换失败 [英] External User - Invitation redemption failed

问题描述

Hello,

我们公司正在使用Microsoft的外部用户功能在SharePoint Online实例中为客户设置共享文件夹.我们的安全设置要求将它们作为外部用户添加到我们的Active Directory中，然后他们将 收到一封电子邮件，邀请他们使用现有的Microsoft帐户或创建一个新的Microsoft帐户来访问我们的SharePoint.进入后，我们向他们授予对特定文件夹的权限，我们很乐意.

Our company is using Microsoft's external user feature to set up sharing folders in our SharePoint Online instance for our customers. Our security settings require them to be added to our Active Directory as an external user, upon which they will receive an email inviting them to either use an existing Microsoft account or create a new Microsoft account to access our SharePoint. Once in, we grant them permission to a specific folder and we're good to go.

到目前为止，我们所有的客户合作伙伴用户都可以成功地设置其帐户，并且偶尔会出现可修复的用户错误.但是，对于我们的一位客户，当他们点击获取" 已开始"添加到Azure AD后收到的电子邮件中的链接.

So far, all of our customer partner users have been able to set up their accounts successfully with the occasional fixable user error here and there. However, for one of our customers, they are seeing the following error when they click the "Get Started" link in the email they receive after being added to Azure AD.

我不知道为什么会这样.当我单击链接时也会发生这种情况，在其他情况下情况并非如此，这使我相信所生成的邀请有问题.

I have no idea why this is occurring. It happens when I click on the link as well, which is not true in other cases, leading me to believe there is something wrong with the invitation being generated.

推荐答案

检查本文，并解决导致外部用户无法成功赎回邀请的错误.

Check this article and solve the error for getting invitatiosn redemption failed for external users.

https://blogs.technet.microsoft.com/tymote/aad/aad-guest-user-invitation-redemption-no-email-required.html

https://blogs.technet.microsoft.com/tymote/aad/aad-guest-user-invitation-redemption-no-email-required.html

您需要检查外部用户是否已接受邀请，如果需要，请检查以下链接以了解该决议.

You need to check whether the external user has accepted the invitation, if so do check the below links for the resolution on the same.

https://alpeshnakar.com/check-if-the-external-user-has-accepted-the-invite/

https://alpeshnakar.com/check-if-the-external-user-has-accepted-the-invite/

https://docs.microsoft.com/zh-cn/azure/active-directory/b2b/疑难解答

https://docs.microsoft.com/en-us/azure/active-directory/b2b/troubleshoot

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