Sharepoint 2013-我的个人资料-一些用户无法保存其个人资料(保存按钮显示为灰色) [英] Sharepoint 2013 - My Profile - Some Users can't save their profile (save button greyed out)

问题描述

你好，

某些用户无法保存其个人资料，我也不知道为什么.

Some users cannot save their profile, and I don't know why.

权限还可以.

此问题仅对于某些用户才出现.

This problem appears only for some users.

推荐答案

Hi StriXial-要进行故障排除，请按照以下步骤操作:

Hi StriXial- for troubleshooting follow these steps:

1.检查有效系统与无效系统之间的差异. IE:他们使用的是什么浏览器，具有的浏览器设置，Office的版本等(它们应仅使用Internet Explorer).

1. Check for differences between systems that work and systems that don't. IE: what browser are they using, what browser settings to they have, which version of Office, etc. (they should be using Internet Explorer only).

2.让用户登录到正在运行的计算机.如果可行，则问题出在用户的计算机上.如果没有，那就是他们的个人资料.

2. Have user log on to computer that is working. If it works, then the issue lies with the user's computer. If not, then it's their profile.

3.检查广告帐户.他们有多个吗?

3. Check AD accounts. Do they have multiple?

4.在其浏览器和本地(常规和SharePoint缓存)中清除用户的缓存.

4. Clear the user's cache both in their browser and locally (regular and SharePoint cache).

5.检查他们的浏览器中是否有第三方插件.逐一禁用它们，以查看是否有所不同.确保它们具有所有SharePoint浏览器附加组件并已启用.

5. Check to see if they have 3rd party add ons in their browser. Disable them one by one to see if it makes a difference. Make sure they have all SharePoint browser add ons and they're enabled.

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