应用提交-帮助/支持链接要求 [英] App Submission - Help/Support Link Requirement

问题描述

我们正在将Outlook加载项应用程序提交到Office Store.我们的加载项中有一个帮助"链接，指向我们的客户服务/支持站点.但是，我们的支持站点确实需要登录...我们的客户需要登录以搜索知识库，记录支持案例等.我们无法解决我们的支持站点需要登录的事实...这是以及我们的支持机制是如何工作的.因此，对于拒绝的提交，我们将收到以下评论:通过卖方仪表板提交的外接程序元数据中的当前支持URL需要进行身份验证.请使用可公开获得的支持URL."

We are submitting an Outlook add-in app to the Office Store. Our add-in has a "Help" link in it that points to our customer care / support site. However, our support site does require a log in...our customers need to log in to search knowledge base, log a support case, etc. We have no way around the fact that our support site requires log in...this is just how our support mechanism works. So, we are getting the following comment with our rejected submission: "The current Support URL in your add-in metadata, as submitted via the Seller Dashboard, requires authentication. Please use a Support URL that is publicly available."

有人遇到过这个吗?如果我们的支持站点没有公开可用的URL，并且不需要登录，那么我们还有哪些其他选择?

Has anyone come across this? If we don't have a publicly available URL for our support site, that doesn't require login, what other options do we have?

推荐答案

您可以使用简单的文本创建一个面向公众的支持站点，该站点声明支持已付费/需要凭据，并提供指向受保护URL的链接.对于所有免费/免费试用版用户，您可以在同一文本中列出电子邮件地址.

You can create a public facing support site with simple text stating that support is paid/requires credentials and provide a link to the protected URL. For all unpaid/free trial users, you can list an email address within the same text.

这篇关于应用提交-帮助/支持链接要求的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！