有没有办法影响AlchemyAPI情绪分析 [英] Is there way to influence AlchemyAPI sentiment analysis

问题描述

我正在使用AlchemyAPI进行文本分析。我想知道是否存在影响API结果或根据要求对其进行微调的方法。

I was using AlchemyAPI for text analysis. I want to know if there is way to influence the API results or fine-tune it as per the requirement.

我试图分析互联网上可用的不同呼叫中心对话。要了解情绪，即客户是否不满意/生气，因此谈话是否定性。

I was trying to analyse different call center conversations available on internet. To understand the sentiments i.e. whether customer was unsatisfied/angry and hence conversation is negative.

在10个谈话中，有9个定性为积极，1个定性为负。这次谈话是关于应急系统（美国的911号）。看来，开枪，恐惧，恐慌，警察，警笛这些词可能会导致这种结果。

For 9 out of 10 conversations it gave sentiment as positive and for 1 it was negative. That conversation was about emergency response system (#911 in US). It seems that words shooting, fear, panic, police, siren could have cause this result.

但实际上整个对话都富有成果。呼叫者对服务没有生气，而是呼叫中心人员解决了呼叫者的问题，使呼叫者放松了。因此，从逻辑上讲，这不应被视为负面。

But actually the whole conversation was fruitful. Caller was not angry with the service instead call center person solved the caller's problem and caller was relaxed. So logically this should not be treated as negative.

自定义AlchemyAPI行为的方法是什么？

What is the way ahead to customize the AlchemyAPI behavior ?

推荐答案

我们目前正在研究允许自定义AlchemyAPI服务所需的工具。我们目前的服务已在数十亿个网页上进行了完全预培训，但定制化仍在路线图上。我不能给您这么早的时间表，但请您继续检查！

We are currently looking at the tools that would be required to allow customization of the AlchemyAPI services. Our current service is entirely pre-trained on billions of web pages, but customization is on the road map. I can't give you any timelines this early, but keep checking back!

Zach，Dev Evangelist AlchemyAPI

Zach, Dev Evangelist AlchemyAPI

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