蚱Voice语音+ Twilio文字 [英] Grasshopper Voice + Twilio Text
问题描述
我的公司当前正在使用Grasshopper作为我们的语音系统来接收和路由入站客户支持电话.运行良好.
除了2014年，人们希望能够将问题发送短信到我们的免费客户支持电话并获得回复.蚱hopper不支持接收/转发短信.因此，我只想使用Twilio来接收入站文本，而使用Grasshopper来发出相同号码上的语音.
似乎必须在Twilio或Grasshopper中注册一个号码，并且不能共享.有谁知道这是否可能.
我想出的最好的办法可能就是将号码与Twilio一起使用并将语音转发给Grasshopper.不能100％知道这是否可行，但我想是可以的.
此处是Twilio的传播者.
好消息，如果你在美国！我们公正宣布支持关于免费电话号码的短信，包括免费托管的测试版.此服务使您可以将免费电话号码保留在其当前的语音流量提供商处，而让Twilio处理该号码上的文本消息流量.无需将所有内容都移植到Twilio，只需向您的号码添加短信即可！
要开始使用您的免费电话号码发送SMS消息，请使用Messaging REST API，并将您的免费电话号码设置为发件人"号码:
https://www.twilio.com/docs/api/rest/发送消息
希望有帮助.
My company is currently using Grasshopper as our voice system for receiving and routing inbound customer support calls. It's working pretty well.
Except that it's 2014 and people expect to be able to text issues to our toll free customer support number and get responses. Grasshopper doesn't support receiving/forwarding SMS. So I want to use Twilio just for receiving inbound text and Grasshopper for voice on the same number.
It seems like a number has to be registered either with Twilio or Grasshopper and can't be shared. Does anyone know if this is possible.
The best I came up with is possibly just using the number with Twilio and forwarding voice to Grasshopper. Not 100% sure if this is possible, but I'd imagine it is.
Twilio evangelist here.
Good news if you are in the US! We just announced support for text messaging on toll free numbers, including a Beta of toll free hosting. This service allows you to keep your toll free number at its current provider for voice traffic, while you let Twilio handle the text messaging traffic on that same number. No need to port everything over to Twilio just to add text messaging to your number!
To start sending SMS messages with your toll-free phone number, use the Messaging REST API with your toll free number set as the ‘From’ number:
https://www.twilio.com/docs/api/rest/sending-messages
Hope that helps.
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