对来自DocuSign的缓慢加载的文档进行故障排除 [英] Trouble-shooting slow-loading documents from DocuSign
问题描述
一位客户代表建议我尝试在此处发布这些问题。
a customer representative suggested that I try posting these questions here.
我们花了一些时间来监视DocuSign加载缓慢的问题。尽管现在每次都变慢，但是当变慢时，它似乎挂在过程中的某个特定点上。
We spent some time monitoring issues with DocuSign loading slowly. While it was now slow every time, when it was slow it seemed to hang up on a particular point in the process.
下面是我们在浏览器中运行的跟踪的屏幕快照，请注意该元素花费了52秒的加载时间。当加载缓慢时，它似乎挂在了这个特定元素上。您能否提供任何原因说明为何有时需要52秒或更长时间才能加载该零件？
Below is a screenshot of a trace we ran in the browser and note the element which took 52 seconds to load. When loading was slow, it seemed to hang on this particular element. Could you offer any reasons as to why it could sometimes take 52 seconds or more to load this part?
我们还有其他一些问题：
We also have some other questions:
- 在加载页面的整个过程中似乎一直在连续下载字体（大小为2或3兆）。每次都会发生这种情况。为什么这样做并且可以避免？
- 为什么在大多数时候，芝加哥有时会把西雅图视为连接点？
- 我们注意到DocuSign要求获得许可才能知道我们的位置。此位置是否影响从中下载文档的位置？
感谢您的协助。
推荐答案
不幸的是，我没有完全的细节可以告诉你为什么页面加载如此缓慢。这是一致的吗？如果是这样，您看到缓慢的地方是否总是同一文档（也许是模板？）？
Unfortunately, without a bit more detail I am not entirely sure I can tell you why the page was loading so slow. Is this consistent? If so is it always the same document (perhaps template?) where you see this slowness?
与其他三个问题一样：
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在进行我自己的测试以及通过提琴手对网络流量进行解密时，我显示了为每个单独标签而不是整个文档呈现的字体。这很可能是由于每个标签都具有可以设置的自己的属性（包括字体）。
In doing my own test and decryption of the web traffic via fiddler I show the fonts being rendered for each individual tag and not the entire document. This is most likely due to each tag having it's own attributes that can be set (font included).
DocuSign数据中心位于西雅图，芝加哥和达拉斯。由于系统在所有三个位置同步存在，因此所有DocuSign流量都可以来自这三个数据中心中的任何一个。可以在此处找到更多信息。
DocuSign data centers are in Seattle, Chicago and Dallas. All DocuSign traffic can come from any of these three data centers as the system synchronously exists in all three locations. More info can be found here.
DocuSign地理位置仅用于利用支持HTML5的浏览器的定位功能，但签名者的IP地址会以两种方式记录。它对流量来自哪个数据中心没有影响。它也包含在嵌入式签名过程中。可以在Signing Resource File中将每个品牌禁用，将节点DocuSign_DisableLocationAwareness设置为true。
DocuSign geo-location is just used to leverage the location capability of HTML5 enabled browsers but the signers IP address is recorded either way. It has no impact on which data center the traffic comes from. It is also included in the embedded signing process. It can be disabled on a per brand basis in the Signing Resource File setting the node DocuSign_DisableLocationAwareness to true.
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