Docusign电子邮件传递问题 [英] Docusign Email delivery issues

问题描述

我遇到了问题，因为我使用最近创建的Docusign演示沙箱帐户创建的所有信封都没有发送给收件人的电子邮件。我尝试使用网域gmail.com&的电子邮件收件人outlook.com，但不确定向这些域发送电子邮件失败的原因。我也通过验证垃圾邮件文件夹来确保，但没有一个发送过电子邮件。

I'm experiencing issues with emails not being delivered to recipients for all the envelopes I've created with Docusign demo sandbox account created recently. I've tried email recipients with the domain gmail.com & outlook.com but not sure of the reason why email delivering is failing to these domains. I made sure by verifying Spam folders too but none of them has docusign emails delivered.

在这方面感谢您的帮助！

Appreciate your help in this regard!!

<?xml version="1.0" encoding="utf-16"?>
<Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <AccountId xmlns="http://www.docusign.net/API/3.0">d80849c3-d316-4747-8616-523bd10a8b3d</AccountId>
  <Documents xmlns="http://www.docusign.net/API/3.0">
    <Document>
      <ID>1</ID>
      <Name>Lease.pdf</Name>
      <PDFBytes>*****************</PDFBytes>
      <FileExtension>.pdf</FileExtension>
    </Document>
  </Documents>
  <Recipients xmlns="http://www.docusign.net/API/3.0">
    <Recipient>
      <ID>1</ID>
      <UserName>Vamsi</UserName>
      <Email>********@gmail.com</Email>
      <Type>Signer</Type>
      <AccessCode xsi:nil="true" />
      <CaptiveInfo>
        <ClientUserId>1</ClientUserId>
      </CaptiveInfo>
    </Recipient>
  </Recipients>
  <Tabs xmlns="http://www.docusign.net/API/3.0">
    <Tab>
      <DocumentID>1</DocumentID>
      <RecipientID>1</RecipientID>
      <PageNumber>6</PageNumber>
      <XPosition>250</XPosition>
      <YPosition>215</YPosition>
      <Type>FullName</Type>
    </Tab>
    <Tab>
      <DocumentID>1</DocumentID>
      <RecipientID>1</RecipientID>
      <PageNumber>6</PageNumber>
      <XPosition>70</XPosition>
      <YPosition>175</YPosition>
      <Type>SignHere</Type>
    </Tab>
    <Tab>
      <DocumentID>1</DocumentID>
      <RecipientID>1</RecipientID>
      <PageNumber>6</PageNumber>
      <XPosition>425</XPosition>
      <YPosition>220</YPosition>
      <Type>DateSigned</Type>
    </Tab>
  </Tabs>
  <Subject xmlns="http://www.docusign.net/API/3.0">eSign Lease</Subject>
  <EmailBlurb xmlns="http://www.docusign.net/API/3.0">Please agree to the Terms and conditions.</EmailBlurb>
</Envelope>

请求具有帐户ID，以防万一，如果需要验证从此演示帐户ID生成的请求。 p>

Request has Account Id just in case if what to verify requests generated from this demo Account Id.

推荐答案

尝试从请求正文中删除 CaptiveInfo 节点（还要删除 ClientUserId >位于其中的节点）。如果您在请求中省略了这些元素，DocuSign应该将签名邀请电子邮件发送给收件人。

Try removing the CaptiveInfo node from the request body (also removing the ClientUserId node that's located within it). DocuSign should send the signing invitation email to the recipient if you omit those elements from the request.

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