奇怪的错误截图上传到iTunes连接 [英] Strange error uploading screenshots to iTunes Connect

问题描述

我试图上传新的截图我的比赛对iTunes Connect的网页，但是当我这样做，我得到一个没有任何与现实的和/或常识错误。基本上，我上传以正确的分辨率，大小等一堆iPhone截图，并得到一个错误，说我没有。我开始TE觉得我做错了什么，即使我pretty肯定我不是。

I am trying to upload new screenshots to my game's page on iTunes Connect, but when I do that, I get an error that doesn't have anything to do with reality and/or common sense. Basically, I upload a bunch of iPhone screenshots with correct resolutions, sizes, etc. and get an error saying that I didn't. I am beginning te feel like I am doing something wrong, even though I am pretty sure I am not.

错误是这样的：你的二进制表示为iPhone / iPod touch的支持，你必须提供一个iPhone / iPod touch的屏幕截图。再次，你可以看到下面的截图，我的确上传的截图。二进制是正确的，是针对iPhone / iPod Touch和iPad。

The error goes like this: "Your binary indicates support for iPhone/iPod touch. You must provide an iPhone/iPod touch screenshot." Again, as you can see on the screenshot below, I have indeed uploaded those screenshots. The binary is correct and is targeted at iPhone/iPod Touch and iPad.

我曾尝试Chrome和Safari浏览器，都无济于事。我已经离开了票苹果的支持，但有时可能需要数天，我没有那样的时间，作为审批过程冗长不够没有这个。

I have tried both Chrome and Safari, all to no avail. I have left a ticket to Apple's support, but that can sometimes take days, and I don't have that kind of time, as the approval process is lengthy enough without this.

（截图）

推荐答案

检查您上传高分辨率（视网膜）屏幕截图。截至2012年2月，您上传的iPhone / iPad的屏幕截图必须是高分辨率（适用于视网膜设备）。苹果称：

Check that you are uploading high res (Retina) screenshots. As of February 2012, the screenshots you upload for iPhone/iPad must be in high resolution (suitable for Retina devices). Apple says:

有高分辨率图像的要求是960×640，960×600，
  640×960或640×920像素。图片必须至少为72 dpi的，在
  RGB色彩空间，而该文件必须.JPEG，.JPG，.TIF，.TIFF，或
  巴纽。

The requirements for high-resolution images are 960 x 640, 960 x 600, 640 x 960, or 640 x 920 pixels. Images must be at least 72 dpi, in the RGB color space, and the file must be .jpeg, .jpg, .tif, .tiff, or .png.

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