将屏幕截图上传到新的 iTunes Connect 时出错 [英] Error Uploading Screenshots to new iTunes Connect

问题描述

自从新的 iTunes Connect 可用以来，我已经遇到这个问题两天了.

I've been experiencing this issue for two days, since the new iTunes Connect became avaiable.

添加新屏幕截图时，起初，我收到错误:

When adding a new screenshot, at first, I was receiving the error:

无法保存您的应用信息.再试一次.如果问题仍然存在，请与我们联系.

Your app information could not be saved. Try again. If the problem persists, contact us.

在浏览器中检查元素，在控制台中我可以看到他们收到了服务器错误:

Inspecting the element in browser, in the console i could see that they got a server error:

我们有一个服务器错误... 500

We've got a server error... 500

但是昨天，错误发生了变化.服务器正在响应 SUCCESS，但在尝试上传任何屏幕截图时出现新错误:

But yesterday, the error changed. The server was responding SUCCESS, but a new error appeared when trying to upload any screenshot:

无法为 4 英寸 iPhone 5 和屏幕截图创建屏幕截图iPod touch(第 5 代)Retina 显示屏(4 英寸上传错误)

Failed to create a screenshot for Screenshots for 4-inch iPhone 5 and iPod touch (5th generation) Retina display (error for 4-inch upload)

我确定我的图片类型/尺寸没问题.

I'm sure my image types/sizes are ok.

今天，我又回到了服务器错误...

Today, I'm back to the server error...

Apple 今天回复了我的帖子，但要求提供其他信息，例如屏幕截图和页面的源代码.

Apple responded my thread with them today, but to ask for additional information such as screenshots and the source code of the page.

其他人有这个问题吗?有人从苹果那里得到答案吗?

Anyone else having this issue? Anyone got the answers from Apple?

谢谢

Safari 中检查元素的 SS:

SS of inspecting element in Safari:

推荐答案

我遇到了同样的问题.我的解决方案只是避免使用默认名称(即iOS Simulator Screen Shot ********)，只需将屏幕截图重命名为1.png，2.png ..."就可以了现在.

I met the same problem. The solution for me is just avoiding to use the default name (i.e. iOS Simulator Screen Shot ********), simply rename the screenshots as "1.png, 2.png..." and it should be OK now.

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