添加屏幕截图后，新的 iTunes Connect 不会保存 [英] New iTunes Connect won't save after screenshots are added

问题描述

当我尝试将屏幕截图添加到我的应用提交中时，我在尝试保存时收到以下错误:

When I try to add screenshots to my app submission I get the following error when I try to save:

Your app information could not be saved. Try again. If the problem persists, contact us.

我已经联系了他们，我正在等待回复，但我想看看是否有人在这里有运气.

I have contacted them, I'm waiting on a response but I wanted to see if anyone has had luck here.

我试过了:

1. 清除缓存
2. 使用 Safari、Firefox 和 Chrome 上传，无需骰子
3. 拼合图像
4. 选中和不选中透明度框的 JPG 和 PNG 格式
5. 在预览中重新保存
6. 下载之前的截图并再次上传

如果我尝试上传尺寸错误或具有透明度的图像，我会立即收到错误消息，此错误不会告诉我任何信息，也不会提供更多信息.

If I try to upload an image that is the wrong size or has transparency I get an immediate error, this error tells me nothing and gives no further information.

** 更新 9/10 **Apple 客户服务刚刚联系我询问更多信息.因此，要么他们只是给我默认响应，要么他们不知道发生了什么.叹气.

** UPDATE 9/10 ** Apple customer service just contacted me asking for more information. So either they're just giving me the default response or they don't have any idea what's happening. Sigh.

推荐答案

我通过打开 chrome 修复了我的错误(在 safari 中尝试了 10 次之后)并且它刚刚通过.

I fixed my error by opening chrome (after trying like 10 times in safari) and it just went through.

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