添加屏幕截图后，新的iTunes Connect将无法保存 [英] New iTunes Connect won't save after screenshots are added

问题描述

当我尝试将屏幕快照添加到我的应用程序提交时，尝试保存时出现以下错误:

When I try to add screenshots to my app submission I get the following error when I try to save:

Your app information could not be saved. Try again. If the problem persists, contact us.

我已经与他们联系，我正在等待回复，但是我想看看是否有人在这里很幸运.

I have contacted them, I'm waiting on a response but I wanted to see if anyone has had luck here.

我尝试过:

1. 清除缓存
2. 使用Safari，Firefox和Chrome进行上传，没有骰子
3. 使图像平整
4. 已选中和未选中透明框的JPG和PNG格式
5. 在预览中保存
6. 下载之前的屏幕截图并重新上传

如果我尝试上传尺寸错误或具有透明度的图像，则会立即收到错误消息，该错误不会告诉我任何信息，也无法提供更多信息.

If I try to upload an image that is the wrong size or has transparency I get an immediate error, this error tells me nothing and gives no further information.

**更新9/10 ** Apple客户服务刚刚与我联系，要求更多信息.因此，要么他们只是给我默认响应，要么他们不知道发生了什么.叹气.

** UPDATE 9/10 ** Apple customer service just contacted me asking for more information. So either they're just giving me the default response or they don't have any idea what's happening. Sigh.

推荐答案

我通过打开chrome(在Safari浏览器中尝试了10次后)修复了我的错误，并且该错误通过了.

I fixed my error by opening chrome (after trying like 10 times in safari) and it just went through.

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