Google Play App Review 不显示应用版本代码或名称 [英] Google Play App Review doesn't show App Version code or name

问题描述

我在 Play 商店发布了一款应用，并收到了一些评论.在 google play 开发者控制台中，我在少数评论中看不到应用程序的版本.这是我在 APPLICATION 标题下找到的.

I have released an app on play store, and have received some reviews. In google play developer console, I could not see the version of app in few of the reviews. This is what I found under the APPLICATION heading.

版本代码——版本名称——

我试着四处寻找，但找不到任何解释这些不存在的原因.可能的原因是什么?

I tried searching around, but could not find any explanation for these to be absent. What may be the possible reasons?

推荐答案

我向 Google play 提出了一张票并得到了这个回复，希望它对某人有所帮助.

I raised a ticket with Google play and got this response, hope it helps someone.

Satheeshwaran，

Hi Satheeshwaran,

感谢您联系 Google Play 开发者支持！

Thanks for contacting Google Play Developer Support!

关于您的问题，版本代码的情况是没有出现在用户的评论/评论中通常是由于事实造成的那个在你的应用上留下评论的单一用户有多个设备，在所有安装了您的应用程序的地方.您的应用程序的版本多台设备上安装的不同；因此，系统无法区分特定用户当前是哪个版本使用.

Regarding your concerns, the circumstance that the version code is absent from users' reviews/comments normally results from the fact that single use, who left comments on your app, has multiple devices, in all of which your app was installed. The versions of your apps installed on the multiple devices are different; therefore, the system is unable to distinguish which version the specific user is currently using.

感谢您的理解和一如既往的支持.

Thanks for your understanding and continued support.

我们希望这有助于回答您的问题.如果我们能进一步帮助您，请告诉我们.

We hope this helps answer your question. If we can assist you further, please let us know.

此致，Pepper Google Play 开发者支持

Regards, Pepper Google Play Developer Support

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