作为售票系统/服务台的项目 [英] Project as ticketing system/helpdesk

问题描述

您好，

我是Office365的Project或Project Pro新手。 想要询问是否有人使用ProjectPro for Office365或Project Online与ProjectPro for Office365作为帮助台/ IT任务系统，该系统可以处理项目以及日常任务和帮助台
请求。 此外，还希望有报告，资产管理和优势，可以与电子邮件集成，用户可以通过电子邮件发送系统来打开门票。

谢谢

解决方案

有很多方法可以配置支持项目/任务，可以分配给'支持团队'。例如，可以创建支持项目，并且可以将"支持团队"（团队资源）添加到项目团队中，并且可以将新任务/支持
票证分配给支持团队，以便任何团队成员都可以 - 将任务分配给自己。

对于资产管理，您可以使用项目服务器功能，SharePoint或第三方，具体取决于您希望实现的目标。

在最后一部分（电子邮件集成）可能可以根据邮箱的位置等来定制。

希望这有帮助

保罗

Hi,

I am new to Project or Project Pro for Office365.  Wanted to ask if anyone has used Project Pro for Office365 or Project Online with Project Pro for Office365 as a helpdesk/IT task system, which can handle projects as well as daily tasks and helpdesk requests.  Also looking to have reporting, asset management, and a plus would be integration with email, where users would be able to email the system to open tickets.

Thank you

解决方案

Hi,

There are a number of ways to configure support projects/tasks that can be assigned to the 'Support Team'. For example a support project can be created and the 'Support Team' (team resource) can be added to the project team and the new tasks/support tickets can be assigned to the Support Team so any team members can re-assign the tasks to themselves.

For Asset Management you can use either project server functionality, SharePoint or 3rd party depending on what you want to achieve.

On the last part (email integration) maybe something can be customized depending on where the mailbox will sit etc.

Hope this helps

Paul

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