TFS服务台 [英] TFS Helpdesk

问题描述

我们计划将TFS用作帮助台，并且想知道是否有扩展或附加组件可以覆盖帮助台的功能，而不是本机在TFS中。具体说明

We are planning to use TFS as helpdesk and were wondering if there is an extension or add-on that can cover the functionality of helpdesk not natively in TFS. To be specific

创建和关闭故障单时发送电子邮件通知 

Sending email notifications when a ticket is created and closed 

跨团队项目分配工作项

提供升级/批准工作流程功能。

Providing escalation / approval workflow capabilities.

我们可以在内部构建这个但是想知道市场上是否有任何东西可以做到这一点。

We can build this in-house but was wondering if there is anything in market that can do this.

请告知。

推荐答案

我会考虑不使用TFS作为主要帮助台系统。它不是为此而设计的。相反，我会研究一个可以集成到TFS的支持系统，因此只在TFS中创建代码错误。例如Zendesk（我们在之前的
地方使用了这个，但是否则我与公司无关）

I would consider not to use TFS as the primary helpdesk system. It is not designed for that. Instead I would look into a support system that can integrate to TFS, so only code bugs are created in TFS. e.g. Zendesk (we used that at my previous place, but otherwise I have nothing to do with the Company)

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