W8.1计算机上的WP8.1 DP [英] WP8.1 DP on a W8.1 computer

问题描述

您好



A 设备 （ Lumia 820）
Windows Phone 8.1 开发者预览




无法识别 Windows 计算机
.... 8.1 怎么做 ？





$
USB 插入电缆 但是是 收费。




Windows Update 最新



$


谢谢



Rainer

解决方案

如果你的电脑没有检测到你的手机我们可以采取相当多的步骤来解决这个问题。第一位如下：

• 按键盘上的Windows（或开始）键，然后按 R 键同时打开。
  
• 将出现一个对话框，标题显示为运行。输入"mmc devmgmt.msc"在框中单击
  确定。
• 应打开名为设备管理的窗口，其中包含类别列表。如果看不到类别，请单击计算机名称左侧的图标。 Windows Phone的名称应列在
  便携设备下。如果未正确安装Windows Phone，则可能会列出黄色感叹号。或者，它可能会在
  其他设备下列为USB设备或未知设备。右键单击该设备，然后选择
  属性菜单项。
• 在驱动程序标签上，点击卸载 。
• 选择删除此设备的驱动程序软件，然后点击
  确定。
• 在设备管理器窗口，单击操作菜单，然后单击
  扫描硬件更改。
• - 您可以收到一条消息，指出Windows必须为您的未知设备安装驱动程序软件。如果收到此消息，请单击
  找到并安装驱动程序软件（推荐）。
• - 您可能还会收到一条消息，指出正在安装硬件设备并且已卸载的设备现在位于设备管理器中。
  
• 尝试查看设备是否被检测到。

 

如果你继续存在问题我们想尝试一些不那么成功的事情：

• 尝试不同的电缆。
• 试试不同的USB端口。
• 尝试使用其他PC。
• 按下音量调低+电源15秒后重启手机，直到手机重置为止。尝试再次检测手机。

 

我希望此信息有助于解决您的问题。如果您有任何其他问题或疑虑，请随时回复此帖，我们将很乐意为您提供帮助。

最好的问候，

布莱斯B

Hello

A device (Lumia 820) with Windows Phone 8.1 Developer Preview

does not recognize a Windows computer .... 8.1 What to do?



The USB plug in the cable but is charged.

Windows Update is up to date



Thank you

Rainer

解决方案

If your phone isn't being detected by your PC there are quite a few steps we can take to remedy this. The first bit is as follows:

• Press the Windows (or Start) Key on the keyboard and the R key at the same time to open the .
• A dialog will appear with the title showing as Run. Type "mmc devmgmt.msc" in the box and click OK.
• A windows called Device Manager should open with a list of categories. If you don't see the categories, click the icon to the left of the name of your computer. The name of your Windows Phone should be listed under Portable Devices. If Windows Phone was incorrectly installed, it may be listed with a yellow exclamation mark. Or, it may be listed under Other Devices as a USB device or an unknown device. Right click the device and select the Properties menu item.
• On the Driver tab, click Uninstall.
• Select Delete the driver software for this device and then click OK.
• In the Device Manager window, click the Action menu, and then click Scan for hardware changes.
• - You may receive a message that states that Windows has to install driver software for your unknown device. If you receive this message, click Locate and install driver software (recommended).
• - You may also receive a message that states that a hardware device is being installed and that the uninstalled device is now present in Device Manager.
• Try to see if the device is detected.

 

If you continue to have issues there are a few less successful things we'll want to try:

• Try a different cable.
• Try a different USB port.
• Try a different PC.
• Restart the phone by pressing Volume Down + Power for 15 seconds until the phone resets. Try to detect the phone again.

 

I hope this information helps to address your issue. As always if you have any additional questions or concerns, please feel free to reply to this post and we'll be happy to assist.

Best Regards,
Bryce B

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