无法使用Microsoft 365打开Word文档 [英] Can't open word documents using Microsoft 365

问题描述

我刚开始使用Microsoft 365打开Word文档时出现问题。我正在运行Internet Explorer 11和Windows 10.我之前没有遇到过这个问题 - 它刚刚在过去几周内开始。

I just began having problems opening word documents using Microsoft 365. I am running Internet explorer 11 and Windows 10. I did not have this problem before - it just started within the past few weeks.

我试图重新安装办公室，并在网上"修复"了但没有任何工作。

I have tried to re-install office and have down the online "fix" but nothing is working.

推荐答案

您好Kim Rothwell，

Hi Kim Rothwell,

您是否从办公室申请？是否有关于此问题的错误信息？您最近是否安装了Windows 10的更新？

Did you open the document from office application? Is there any error information about the issue? Did you install the updates for windows 10 recently?

如果有关于此问题的错误消息，您能否分享错误消息？

If there is error message about the issue, could you please share the error message?

To解决问题，您可以下载文件，删除文件，然后将文件上传到SharePoint网站中的文档库。

To troubleshoot the issue, you could download the file, delete the file and then upload the file to document library in SharePoint site.

祝你好运，

Sara Fan

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