Apple - 暂停/退款应用程序内自动续订 [英] Apple - Suspend / refund in-app auto-renewable subscription

问题描述

我有一个iPhone / iPad应用程序，每月订阅一项服务。虽然这项服务在全年的2个月内完全没用。

I have an iPhone/iPad application that offers a monthly subscription to a service. Although, this service is totally useless during 2 months in the whole year.

有没有办法暂停我的所有用户订阅2个月，或者每年给他们2个月的退款，这样他们就不会支付无用的服务费用？

Is there any way to either suspend all my users subscription for 2 months, or give them a 2 months refund every year so they don't pay for a useless service ?

推荐答案

与Apple员工进行了良好的交谈后，暂停自动再生产品是不可能的。

After a good talk with an Apple employee, it is not possible to suspend an auto-renewable product.

此外，目前在NewsStand应用程序之外不存在0 $订阅。

Also, 0$ subscriptions do not exist outside NewsStand apps for the moment.

为了解决我们的问题，我们将必须删除iTunes Connect中的应用内商品。这将自动取消我们拥有的所有有效订阅，因此不会向用户收取任何费用。

In order to solve our problem, we will have to delete the in-app product in iTunes Connect. This will automatically cancel all active subscriptions we have so the users will not be charged for nothing.

这个解决方案的一大缺点是我们将失去所有当前用户，所以明年我们必须从零开始建立一个新的用户银行。

A big downside to this solution is that we will lose all current subscribers, so next year we have to build up a new subscriber bank from scratch.

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