iOS应用内购买退款 - 由开发人员而非最终用户触发 [英] Refund of iOS in-app purchase - triggered by developer, not end user

问题描述

案例：

我们的iOS应用程序提供销售定制的食谱包，专门为每个用户创建。例如 - 用户购买食谱包，但是对于每个用户，该包将根据用户的偏好和需求由应用团队中的某个人单独创建。例如，该包应在5天内创建。如果应用团队未能在5天内创建此套餐并交付给最终用户，则应触发自动退款，最终用户应收到他在应用购买时花费的退款，从而使购买的自定义套餐无效。

Our iOS app offers selling of custom made recipe packages that would be created for each user specifically. For example - user buys package of recipes, but for each user this package would be created individually, based on users preferences and needs, by someone from the app team. This package should be created in 5 days for example. If app team fails to create this package and deliver to end user in 5 days, automatic refund should be triggered and end user should receive money back that he spent on this in app purchase, thus invalidating purchased custom package.

问题：

这种情况在Apple / iOS世界中是否可行？应用开发者可以触发最终用户进行的特定购买的退款流程吗？如果用户对特定购买不满意，那么应用程序开发人员是否可以触发这是退款流程，如果他参考了交易收据？

Is this kind of scenario even possible in Apple / iOS world? Can app developer trigger refund process of one specific purchase that end user made? If user isn't satisfied with specific purchase, could app developer trigger this is refund process if he has reference to transaction receipt?

P.S。我们并不是真的在销售自定义食谱包，这只是一个帮助理解这种退款方案案例的示例场景。 ;）

P.S. We aren't really selling custom recipe packages, this was just an example scenario to help to understand this refund scenario case. ;)

编辑：

如果通过Apple无法实现这种情况退款，是否有这种购买模式的一些例子，以其他方式实施？我很难想到最终用户获得退款的唯一方法就是写Apple，这也需要用户自己完成。

If such scenario isn't possible via Apple refund, are there some examples of this kind of purchase model, implemented in some other way? It's hard to wrap my mind that only way for end user to get refund for something is to write Apple and that also needs to be done by user itself.

推荐答案

如果您使用Apple服务（应用程序内购买）获得报酬，则不会，Apple开发者（公司或个人）无法退还App Store客户。

If you get paid using Apple services (in-app purchases) then NO, it isn't possible for an Apple Developer (business or individual) to refund App Store customers.

唯一的选择是引导客户 iTunes Store客户支持正如以下iTunes Connect截图中正式声明：

The only option is to direct customers to iTunes Store Customer Support as officially stated in the iTunes Connect screenshot below:

为了增加客户获得退款的机会，您可以向他们提供一封电子邮件，说明您希望他们获得退款他们可以向iTunes支持员工展示。

To increase the chances for your customers in getting refunded you could provide them with an e-mail stating that you would like them to receive a refund which they could show to the iTunes Support employee.

正如同事所说，一个选择是使用外部pa像PayPal这样的yment处理器可以让你管理退款，但我认为这将大大增加所需的工作，因为你需要自己管理几乎有关付款的所有事情。

As a colleague stated, an option would be to use an external payment processor like PayPal which would allow you to manage refunds, but I think this will greatly increase the work needed since you will need to manage almost everything regarding payments on your own.

另请注意，此选项受Apple严格限制为仅限实体服务或商品，有时Apple不批准通过第三方支付处理器提供服务的应用程序。所以..你应该非常小心你选择采取什么样的路径。

Also note that this option is highly restricted by Apple to only physical services or goods and sometimes Apple does not approve apps providing services through third-party payment processors. So.. you should be very careful what path you choose to take.

如果你提供给客户的食谱是数字格式的，用户会在你的应用程序，您可以100％确定Apple将强制您使用应用程序内购买系统。

If the recipes you're providing to your customers are in digital format and users receive them in your app, you can be 100% sure that Apple will force you to use the in-app purchase system.

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