无法使用恢复重置Windows 10 [英] Unable to reset windows 10 using recovery

问题描述

我有病毒/恶意软件问题，我需要将我的电脑重置为工厂。 显然病毒已经劫持了恢复重置按钮，因为当我点击它时，没有任何反应。 还有另一种方法，可能通过命令提示符在我的电脑上重置为工厂
？

如果没有那么也许我可以以某种方式格式化和分区驱动器然后安装Windows来自某个地方10？

请帮助我努力解决这个问题并且已经持续了大约一个星期。

谢谢，

Ruthie129

解决方案

您可能尝试做的是转到设置>更新&安全>备份。由于这可能无法正常工作，请尝试全新安装Windows 10.这应该可以解决问题！

以下是安装的链接： https://www.microsoft.com/en-us/software-download/windows10

如何跳过产品密钥：https：//www.youtube.com/watch？v = 1On4ORPWX2k

Hi,

I have a virus/malware issue and I need to reset my PC to Factory.  Apparently the virus has hijacked the recovery reset button as when I click it, nothing happens.  Is there another way, perhaps through Command Prompt to do a reset to factory on my PC?

If not then perhaps I could somehow format and partition the drive and then install windows 10 from somewhere?

Please help I am struggling with this and have been for about a week.

Thanks,

Ruthie129

解决方案

What you might try to do is go to Settings > Update & Security > Backup. Since that may not work, try a fresh install of Windows 10. That should do the trick!

Here is the link to the install: https://www.microsoft.com/en-us/software-download/windows10

How to skip product key: https://www.youtube.com/watch?v=1On4ORPWX2k

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