防止无人值守呼叫被转移到语音邮件 [英] preventing unattended calls from being deflected to the voicemail

问题描述

当我的UCMA应用程序向座席发出呼叫时，如果他在大约25秒内没有应答，则该呼叫会被转移到他的语音邮箱。

有没有办法通过UCMA 2.0 API来控制这种行为，延迟这个超时或取消偏转？

When my UCMA application places a call to an agent, the call gets deflected to his voicemail if he does not answer it in about 25 seconds.
Is there a way to control this behaviour through UCMA 2.0 API, delaying this timeout or cancelling deflection?

我尝试使用RemoteParticipantChanged事件但是在偏转时没有触发。

我可以在callStateChanged事件中跟踪它，当CallState =  establish和CallStateTransitionReason = DeflectedToAnotherDestination时，我无法取消它。

I tried with RemoteParticipantChanged event but it is not triggered when deflecting.
I can track it on callStateChanged event, when CallState= establishing and CallStateTransitionReason=DeflectedToAnotherDestination , but I cannot cancel it there.

推荐答案

任何建议/提示o继续？

Any suggestion /cue o go ahead?

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