星号呼叫转移到队列 [英] Asterisk call transfer to queue

问题描述

我有两个sip扩展名:200和300以及一个队列，我们​​称之为my_queue.
分机200正在与分机300通话，并决定将分机300转移到my_queue.
因此，分机200保留了分机300，并拨打了最终将要呼叫的拨号计划中的队列号码

I have two sip extensions: 200 and 300 and a queue, let's call it my_queue.
Extension 200 is talking to extension 300 and decides to transfer extension 300 to my_queue.
So extension 200 puts extension 300 on hold and dials the queue number in the dialplan that eventually will call

...
same => n,answer()
same => n,queue(my_queue,,,,${TIMEOUT},,,)
...

现在，这时分机200正在监听队列的MOH，而分机300正在监听正在进行的呼叫(如预期的那样).当200挂断(并使用IP电话转移)时，分机300确实已转移到队列，并且如果队列中的任何分机应答，则说明分机300已正确连接到分机300.
问题是，当分机300等待队列中的某个分机接听时，它完全是静默的.它既听不到呼叫进度，也听不到队列的MOH.
有没有办法让分机300在队列中等待时听到队列的MOH?

Now, at this point extension 200 is listening to the queue's MOH and 300 is listening to the call in progress (as expected).
When 200 hangs up (and uses the IP phone transfer), the extension 300 is indeed transferred to the queue, and if any extension in the queue answers, it is correctly connected to the extension 300.
The problem is that while extension 300 is waiting for some extension in the queue to pick up it is completely silent. It does not hear a call progress nor the queue's MOH.
Is there a way to make extension 300 hear the queue's MOH while it is waiting in the queue?

推荐答案

尝试转移到公告，结束后再进入队列.并在宣布结束前挂断电话.

Try transfer to announcement, which after end go to queue. And hangup before announcemnt ends.

或将ivr突破菜单添加到队列中(在此之后，直到IVR都将保持静音).

Or add ivr breakout menu to queue(will be silence till IVR, after that moh).

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