安装Visio 2013 Professional时出现错误25004 [英] Error 25004 installing Visio 2013 Professional

问题描述

我在Windows 8.1上安装Visio Professional 2013时遇到问题。我安装了Office 365，并且之前已经安装了Visio试用版。我已经卸载了试用版，现在在安装过程结束时收到错误25004
用于许可版本。该错误表示产品密钥无效，但没有选项可以添加或更改产品密钥（非常令人沮丧），并且错误仅在（非常长）安装过程结束时出现，也非常令人沮丧。  ;

其他一些帖子建议删除程序文件/公共文件目录中的文件/目录，但这没有帮助。

任何其他想法？

解决方案

如果收到错误消息："错误25004.您输入的产品密钥无法在此计算机上使用，"25004错误通常表示此先前已在此Windows安装中安装了此试用版捆绑包。"我认为以前的Visio试用版是
未删除已在您的电脑中完成。我建议你使用"Offcat工具"。扫描您的电脑并获得已安装的Office程序的详细报告。

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I am having trouble installing Visio Professional 2013 on Windows 8.1. I have Office 365 installed, and had previously installed a trial of Visio. I have un-installed the trial version, and am now getting an error 25004 at the end of the install process for the licensed version. The error indicates that the product key is not valid, but there is no option to add or change the product key (very frustrating), and the error only comes at the end of the (very long) install process, also very frustrating. 

A couple of other posts have suggested deleting files/directories in the program files/common files directory, but that did not help.

Any other ideas?

解决方案

Hi,

If we get the error message: "Error 25004. The product key you entered cannot be used on this machine", the 25004 error is typically an indication that this trial bundle had been installed previously in this Windows installation. I suppose that the previous Visio trial was not removed completed in your pc. I recommend you use "Offcat tool" to scan your pc and get a detailed report of your installed Office programs.

http://support.microsoft.com/kb/2812744/en-us

Next, we also can try to Installed Hotfix: http://support.microsoft.com/kb/2968890

Downloaded Office application without SP1 and installed

Then, we may go to registry path to check if there are some keys related to Office.

32 bit version: HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

64 bit version: HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall

Note: Backup the registry key before delete.

Once done, start the computer in clean boot and re-install Visio. 

Regards,

George Zhao
TechNet Community Support

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