Visio 2016或Project 2016在Windows 10 64位计算机上单独安装或与Office 2013一起安装时崩溃 [英] Visio 2016 or Project 2016 crashes when installed stand alone or with office 2013 on Windows 10 64 bit machine
问题描述
出于某种原因,Visio 2016/2013和项目2016已停止在Windows 10 64位计算机上运行。 必须在过去几个月因Windows更新而发生。 当我点击Visio或Project时,它会立即崩溃,我甚至无法以安全模式启动
这些应用程序。 我累了卸载并重新安装应用程序,并尝试在线修复和快速修复,这两者似乎没有解决问题。 这是一个已知问题。 我相信我不是唯一遇到这个问题的人。
我们非常感谢任何建议。 以下是错误的日志:
For some reason, Visio 2016/2013 and project 2016 stopped working on windows 10 64 bit machine. Must have happened due to windows update in last few months. When I click on Visio or Project, it immediately crashes and I can't even start these apps in safe mode. I tired uninstalling and reinstalling the apps and tried repairing online and quick repair, both none of this seems to fix the problem. Is this a known issue. I am sure i am not the only one running into this issue. Any suggestions would be greatly appreciated. Here is the log of the error:
roblem签名
问题事件名称: PCA2
问题签名01: VISIO.EXE
问题签名02: 15.0.4753.1000
问题签名03: Microsoft Visio
问题签名04: Microsoft Office 2013
问题签名05: Microsoft Corporation
问题签名06: 100
问题签名07: 0
OS版本: 10.0.16299.2.0.0.256.48
区域设置ID: 1033
roblem signature
Problem Event Name: PCA2
Problem Signature 01: VISIO.EXE
Problem Signature 02: 15.0.4753.1000
Problem Signature 03: Microsoft Visio
Problem Signature 04: Microsoft Office 2013
Problem Signature 05: Microsoft Corporation
Problem Signature 06: 100
Problem Signature 07: 0
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
===================
===================
描述
故障应用程序路径: C:\Program Files(x86)\ Microsoft Office \root \Office16 \ WINPROJ.EXE
问题签名
问题事件名称: APPCRASH
应用程序名称: WINPROJ.EXE
应用程序版本: 16.0.8431.2215
申请时间戳: 5a745f17
故障模块名称: mso20win32client.dll
故障模块版本: 0.0.0.0
故障模块时间戳: 59fbc57c
例外代码: 01483052
Exception Offset: 00009fa6
OS版本: 10.0.16299.2.0.0.256.48
区域设置ID: 1033
有关问题的额外信息
水桶ID: a410b298327aa6d758e53642c1cf4aea(1793899686924339946)
Description
Faulting Application Path: C:\Program Files (x86)\Microsoft Office\root\Office16\WINPROJ.EXE
Problem signature
Problem Event Name: APPCRASH
Application Name: WINPROJ.EXE
Application Version: 16.0.8431.2215
Application Timestamp: 5a745f17
Fault Module Name: mso20win32client.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 59fbc57c
Exception Code: 01483052
Exception Offset: 00009fa6
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: a410b298327aa6d758e53642c1cf4aea (1793899686924339946)
==== ======================
==========================
描述
Faulting应用程序路径: C:\Program Files \Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe
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问题签名
问题事件名称: BEX64
应用程序名称: OfficeC2RClient.exe
应用程序版本: 16.0。 8431.2215
申请时间戳: 5a7496e5
故障模块名称: ucrtbase.dll
故障模块版本: 10.0.1 6299.248
故障模块时间戳: e71e5dfe
Exception Offset: 000000000006b79e
例外代码: c0000409
异常数据: 0000000000000007
操作系统版本: 10.0.16299.2.0.0.256.48
区域设置ID: 1033
其他信息1: 4eff
附加信息2: 4effcfa9e0c3eef5b6818df8d9ede74e
附加信息3:< span style =""> 53e8
附加信息4: 53e8865119356d532cea6f650e2c1d92
有关问题的额外信息
Bucket ID: 941c54795f69941f64b2ca0e98536791(1491476590647011217)
Description
Faulting Application Path: C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe
Problem signature
Problem Event Name: BEX64
Application Name: OfficeC2RClient.exe
Application Version: 16.0.8431.2215
Application Timestamp: 5a7496e5
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.16299.248
Fault Module Timestamp: e71e5dfe
Exception Offset: 000000000006b79e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 4eff
Additional Information 2: 4effcfa9e0c3eef5b6818df8d9ede74e
Additional Information 3: 53e8
Additional Information 4: 53e8865119356d532cea6f650e2c1d92
Extra information about the problem
Bucket ID: 941c54795f69941f64b2ca0e98536791 (1491476590647011217)
推荐答案
您好,
此Windows 10计算机上是否安装了其他Office应用程序,例如Office 2016或Office 365 ProPlus?
Is there any other Office application installed on this Windows 10 machine, such as Office 2016 or Office 365 ProPlus?
请同时卸载Visio 2013和Project 2016,仅在Windows 10上安装Visio 2013,检查Visio在打开时是否崩溃。要卸载Visio和Project,请按照以下文章:
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https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc- 2fdf5dbf61d8 #OfficeVersion = 2013
Please uninstall both Visio 2013 and Project 2016, only install Visio 2013 on Windows 10, check if Visio crashes when you open it. To uninstall Visio and Project, please follow the article below:
https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8#OfficeVersion=2013
如果问题仍然存在,我建议我们可以尝试
在Windows 10上执行干净启动以缩小问题范围,因为您提到在Windows之后问题发生更新。
If the issue persists, I suggest we can try to perform a clean boot on Windows 10 to narrow down the issue since you mentioned that the issue happens after Windows update.
请随时告诉我结果。
这篇关于Visio 2016或Project 2016在Windows 10 64位计算机上单独安装或与Office 2013一起安装时崩溃的文章就介绍到这了,希望我们推荐的答案对大家有所帮助,也希望大家多多支持IT屋!